Retail
Serial numbers,
warranties and repairs.
Every phone and laptop you sell has a serial number, a warranty clock and a decent chance of coming back. We build the systems that track all of it, and secure the shop while we're there.
Foothills Digital—Sentrello Premier Partner
- AWS
- Azure
- Google Cloud
- DigitalOcean
- On-premises Linux
- On-premises Windows
Every one of our people holds active certifications on the platforms they work on.
Sentrello is our only partnership. On the clouds, it's our people who hold the certifications. We don't claim a partner tier, and we'll keep saying so until that changes.
Sound familiar?
Every box has a serial and a story
The sale is the easy part. The return eleven months later is where the paperwork bites.
- A customer brings a laptop back under warranty and nobody can prove it's the one you sold them.
- Repair tickets sit in a separate app, so the till doesn't know the phone on the bench belongs to a regular.
- Demo devices on the floor are logged into staff accounts and wide open to whoever picks one up.
- Customers hand over phones for a data transfer, and their photos sit on a shop PC for months afterwards.
- High-value stock walks out of the back room, and the count only catches it at quarter end.
What fits
Where an electronics shop gets the most back
Application Development
Sales, serials and repair tickets on one record, so a warranty claim takes a scan rather than a search.
Read moreAsset Management
Demo units and bench machines tracked to the serial, with a weekly check that flags anything that's moved.
Read moreIdentity & Access Management (IAM)
Demo devices signed into locked-down shop accounts, and staff logins that end the day someone leaves.
Read moreEndpoint Detection & Response (EDR)
The bench PCs that touch customers' phones watched for malware, so one dodgy handset can't infect the next.
Read moreCompliance Management
A written rule for wiping customer data after a transfer, and a log that shows it happened.
Read more
What comes back across your counter?
Warranty claims, repairs, trade-ins. Tell us how each one is handled today.
We'll map where the records break and what we'd join up first. Your quote gets drawn up after that conversation, for your shop, never beforehand.
- What we arePlan, create, launch, maintain
- What we areSentrello Premier Partner
- What we areEvery quote written for you