Managed IT
Your people should be working,
not waiting on hold.
Remote or on-site help for whatever your staff are stuck on, from a frozen laptop to the app that won’t open after an update. Software catches and fixes most faults before anyone notices. The rest go to an engineer who already has the logs.
- Every device your people touchWhat’s coveredWatching
- The software they actually useWhat’s coveredWatching
- Joiners and leaversWhat’s coveredWatching
- Password resets that stop being ticketsWhat’s coveredWatching
- On site when it mattersWhat’s coveredWatching
- A record you can readWhat’s coveredWatching
Foothills Digital—Sentrello Premier Partner
- AWS
- Azure
- Google Cloud
- DigitalOcean
- On-premises Linux
- On-premises Windows
Every one of our people holds active certifications on the platforms they work on.
Sentrello is our only partnership. On the clouds, it's our people who hold the certifications. We don't claim a partner tier, and we'll keep saying so until that changes.
Where this usually starts
You’ve rung this help desk before
The ticket number arrives in four minutes. The fix turns up on Thursday.
- You explain the printer problem three times, to three people, starting from the top each time.
- Tier one’s whole job is asking whether you’ve tried turning it off and on again.
- Nobody wrote the fix down, so the same laptop breaks the same way in March.
- A new hire spends their first morning in reception because their account doesn’t exist yet.
- Friday at five gets you a different help desk from Tuesday at ten.
What we do instead
We get rid of tickets instead of answering them faster
The second time we see a fault, we automate it out of existence. The disk that fills, the certificate that lapses, the VPN client that wedges after every update. That’s how the response stays the same at 3am as at 3pm: software takes the first swing, and software doesn’t sleep. What’s left in the queue is genuinely new, so the engineer who picks it up isn’t on their fortieth password reset of the morning.
How it works
What happens when something breaks
Your staff only ever see the last two steps. Often not even those.
Catch it before your staff do
Monitoring watches disk space, memory, certificates, backups, patch levels and the few applications you can’t trade without. Most faults give a warning first, and that’s when we fix them.
Let software fix the known ones
A known condition triggers a scripted fix with a logged trigger, threshold and result. Nobody gets paged. Nobody files anything. You can read exactly what ran, and why.
Hand the rest to a person
A real ticket reaches an engineer certified on that platform, with the device record, recent changes and logs already attached. No twenty-questions triage, since the context came with it.
Fix it, then teach the system
If it could happen to a second machine, it becomes automation before the ticket closes. Most help desks skip this step. It’s why theirs gets slower while ours gets quieter.
Turn up when it needs hands
A cracked screen, a dead network port, a new starter who wants someone beside them for an hour. We make routine visits across Denver Metro to Colorado Springs, and go anywhere else by arrangement, with the travel quoted up front.
What’s covered
Every device your people touch
Windows, macOS, Linux, iOS and Android, company-owned or personal under a policy. One baseline and one inventory, instead of five consoles that can’t agree how many laptops you own.
The software they actually use
The operating system, the browser, the office suite, and that line-of-business app whose vendor never picks up. We deal with the vendor so your staff don’t have to.
Joiners and leavers
A new starter gets a configured machine and the right access on day one. A leaver loses all of it the hour they go. Same script, run in opposite directions.
Password resets that stop being tickets
Self-service reset backed by MFA takes care of the most common request in IT. Genuinely locked out? Then you get a person and an identity check.
On site when it matters
Scheduled visits or a call-out across Denver Metro to Colorado Springs. Further afield, we’ll come by arrangement and quote the travel before anyone books a flight.
A record you can read
Every ticket, every automatic fix and every visit, with what triggered it and how it ended. “What has this laptop cost us this year?” becomes a search rather than an argument.
Related
Asset Management
Hardware inventory, software licenses and lifecycle replacements, kept honest by automatic discovery instead of a spreadsheet. Every device found and every seat counted, with each warranty date known before it bites.
Endpoint Detection & Response (EDR)
Continuous monitoring of every laptop, desktop and server for behavior that looks like an attack, whether anyone’s seen that particular malware before or not. It’s the sensor the rest of your security runs on.
Network Management
Your LAN, your WAN and your Wi-Fi, watched and configured as one system, right down to the circuit into the building. So when the office shouts that the internet’s gone, we already know which port it really was.
How many people, on what?
Headcount, the mix of Windows, Mac, Linux, iPhone and Android, and the software they live in all day.
Send us that and we’ll tell you what we’d automate first and where your setup is likely to bite. The quote gets written for you, one-off or ongoing, never picked off a menu.
- What we arePlan, create, launch, maintain
- What we areSentrello Premier Partner
- What we areEvery quote written for you