Managed security

Attackers like the hours
when you’re asleep.

So the watch was never built around anybody’s shift. Automation triages every alert as it lands, engineers are on call, and what we’re allowed to do without waking you is agreed before anything happens.

Four acronyms

EDR, XDR, SOC and MDR, in plain English

Every security vendor lists these side by side and explains none of them. Here’s the straight version, because buying the wrong one is expensive in a way you only find out later.

  • EDR

    The sensor

    Software on every laptop, desktop and server, watching what programs actually do rather than what they’re called. Everything else reads from it. On its own it raises alerts. It doesn’t decide what they mean.

  • XDR

    The joined-up view

    That same sensor data, joined to email, cloud workloads and the network. One odd login is noise. That login plus a new mailbox rule plus a bulk download is an incident, and only the layer that sees all three can tell.

  • SOC

    The watch

    Eyes on every alert, 24 hours a day, 365 days a year. Automation triages as alerts arrive and engineers are on call, so a 3am alert gets the same handling as one at 3pm.

  • MDR

    The hunt, and the hands

    Going looking for what never set off an alert, then containing it. This is the one with the authority to act, whether that means isolating a machine, killing a session or locking an account, within limits you agreed up front.

Most businesses start with the sensor and the watch, then add hunting once there’s enough data worth hunting through.

The catalogue

Sixteen managed security services

You won’t want all of them. Tell us who’s asking you for security and what they want, whether that’s a customer, an insurer or a regulator, and we’ll point at the ones that answer it.

What holds it together

Security bolted onto IT that someone else runs is guesswork with a dashboard. These four are why ours isn’t.

Questions worth asking any security provider

Especially the last one. More people should ask it.

We already have antivirus. Isn’t this the same thing?

No. Antivirus asks whether a file matches something already known to be bad. Detection and response asks what a program is doing, and ransomware encrypting your shared drive is doing something obvious whatever the file is called. Signature matching is the floor now, not the answer.

Do we need all sixteen?

Almost certainly not, and anyone telling you otherwise is selling, not advising. Most businesses want detection on their machines, a round-the-clock watch, email security, and whichever compliance framework somebody is actually asking about. The rest is worth buying when there’s a reason. Every quote is built to your scope, one-off or recurring, so there’s no bundle to talk you into.

What actually happens at 3am?

Automation triages, and inside the limits you agreed, it acts. Isolating a machine or killing a session doesn’t wait for anyone to wake up, which is the whole reason automation goes first. Anything genuinely new or high-stakes pages an on-call engineer. Either way you get the record, and you hear it from us before you hear it anywhere else.

Can you work with the security tools we already own?

Usually, yes, and we’d rather do that than sell you a replacement for something that works. What we won’t do is pretend a tool covers ground it doesn’t. If there’s a gap between what you own and what you think you own, finding it is part of getting started.

Do you ever come on site?

Most security work is remote, and remote works anywhere in the world. When it needs someone in the room, we visit routinely across Denver Metro to Colorado Springs, and anywhere else by arrangement, with the travel in the quote.

Are you certified for SOC 2 or ISO 27001?

No, and we won’t hint otherwise. We get clients ready for those audits and keep them ready, from the controls to the evidence to the questionnaire answers. Our staff hold active certifications on the platforms they work on, which is a different thing, and we’ll always tell you which is which.

Tell us what you're trying to build

Or what you're trying to get off. Either way, the first conversation is about what the thing has to do.

Write to us and a person reads it. You'll get a straight answer about whether this is work we should be doing, and a quote written for you if it is.

  • What we arePlan, create, launch, maintain
  • What we areSentrello Premier Partner
  • What we areEvery quote written for you