Managed IT
If a machine can do it,
a machine already did.
Patching, monitoring and backups run in software on every device you own, so the response doesn’t depend on who’s awake. What’s left needs judgement. That’s where our engineers spend their day, instead of in a ticket queue.
The catalogue
Twelve managed IT services
Take one, or take the lot. Real problems rarely stay inside a single box on a list, so most of these end up working together.
Helpdesk & Tech Support
Remote or on-site help for whatever your staff are stuck on, from a frozen laptop to the app that won’t open after an update. Software catches and fixes most faults before anyone notices. The rest go to an engineer who already has the logs.
Read moreAI Agent & Workflow Automation
Customer questions, purchase orders, the quarterly tax pack. We design AI agents and automated pipelines that take that work off a person’s desk, and we wire them so you can see what they did and why.
Read moreManaged AI Services & Support
Ongoing monitoring, maintenance, security and scaling for the AI systems you’ve deployed and the small-business stack they sit on. The aim is simple: notice the answers getting worse before a customer does.
Read moreAI Consulting & Strategy
We find the handful of uses that would pay for themselves in your business, then write the rules and the roadmap that keep them safe. Sometimes the honest answer is ‘not yet’, and you’ll hear it from us.
Read moreNetwork Management
Your LAN, your WAN and your Wi-Fi, watched and configured as one system, right down to the circuit into the building. So when the office shouts that the internet’s gone, we already know which port it really was.
Read moreServer & Infrastructure Management
Physical or virtual, Windows or Linux, in your building or in a cloud account, every server gets upgraded, patched and maintained by us. Patches roll out in rings, so the update that breaks something breaks the test box first.
Read moreCloud Migration & Management
AWS, Azure, Google Cloud or DigitalOcean: we move your workloads across, then run them there day to day. Accounts, sizing, tags and access get done properly from the start, so next month’s invoice doesn’t make anyone gasp.
Read moreApplication Migration & Management
We migrate any application to wherever it ought to live, then keep it running there. Upgrades, integrations, license renewals and vendor calls all land on our desk instead of whoever got stuck with it last.
Read moreData Backup & Disaster Recovery (BDR)
Automated backups, one copy nobody can delete, and a recovery plan we’ve actually rehearsed. Whether the files copied was never the real question. Will the business open on Monday?
Read moreAsset Management
Hardware inventory, software licenses and lifecycle replacements, kept honest by automatic discovery instead of a spreadsheet. Every device found and every seat counted, with each warranty date known before it bites.
Read moreVoIP & Unified Communications
Internet phone systems, plus the meetings, chat and presence that now sit beside them. We port your numbers, build call flows around how you actually answer, and treat a crackly line as the network fault it nearly always is.
Read moreVirtual CIO (vCIO)
Strategic IT budgeting, roadmapping and technology planning, from someone who knows your business by name. Every vendor contract gets read before it renews, and there’s a person in your board meeting translating in both directions.
Read more
The division of labour
What runs itself, and what doesn’t
Every managed IT supplier draws this line somewhere. Most won’t show you where.
- The machines
Everything that repeats
Patching in rings with automatic rollback. Enrolment and baseline checks. Detection, triage and containment. Backup verification, certificate rotation, and the compliance evidence all of that produces. Every trigger, threshold and action gets agreed with you before it ever fires.
- Same response at 3am as at 3pm
- Every action logged with its reason and its result
- Nothing waits for somebody to notice
- The people
Everything that needs judgement
An incident nobody’s seen before. A migration plan. An afternoon with your finance team while they learn Sentrello. Deciding whether that 2am alert is a breach or a batch job. The automation is there so our engineers reach this work with their day intact, not three hundred tickets behind.
- Engineers you know by name, certified on what they touch
- Today’s odd case becomes tomorrow’s automation
- You’re told which side of the line a request falls on
- In person
On site when it needs hands
Remote covers nearly everything, and we work with clients anywhere in the world. Cabling, a hardware swap or a new office fit-out still wants someone in the building, though. So we make routine visits across Denver Metro to Colorado Springs, and go anywhere else by arrangement.
- Denver Metro to Colorado Springs, scheduled or on call
- Anywhere else by arrangement, with travel quoted up front
Not sure which side your request falls on? Ask. Working it out takes the first ten minutes of the first call.
What “everything” actually covers
It’s a big word, so here’s the specific version. Got something that isn’t on this list? Ask. The answer’s usually yes.
Five operating systems
Windows, macOS, Linux, iOS and Android, under one policy and one baseline. Not five consoles with five stories about why the numbers disagree.
Servers, wherever they sit
Windows and Linux, on metal in your cupboard, in a rack you rent, or in a cloud account with your name on it. Same patch rings, same evidence.
Any host, any of four clouds
AWS, Azure, Google Cloud and DigitalOcean, the shared hosting nobody likes to admit to, and on-premises. We work inside the account you own.
Security, as part of the same job
Managed security isn’t a separate department here. Detection, response, hardening and the audit trail come from the same automation that patches the box.
Certified on every platform
Everyone on staff holds active certifications for the platforms they work on. Whoever’s on your Linux server knows Linux.
A quote written for you
One-off projects or ongoing management, billed monthly or annually. Every quote is custom, so there are no packages to squeeze into and no per-ticket surprises.
Why automation goes first
Most suppliers automate a bit, eventually, when somebody has a spare afternoon. Doing it first changes things you can actually feel.
There’s no thin hour
The response at three in the morning is the same procedure that runs at three in the afternoon, carried out by the same thing. Nobody is covering the night shift alone.
Your busy week isn’t rationed
Routine work doesn’t queue behind another client’s routine work, because it isn’t waiting for an engineer to be free. People are kept for the things that need people.
It doesn’t get bored
A written procedure run by software won’t skip step four on the hundredth go. Consistency is the quiet benefit, and the one people notice last.
You can audit it
Every automated action has a trigger, a threshold and a record. “What did you do on our systems last Tuesday?” is a search, not an investigation.
We stay small on purpose
We take on a select number of clients at a time and never overload ourselves. Running lean keeps our overhead low, and the savings go back to you.
You can take it with you
The automation is code in a repository, on infrastructure you own. End the arrangement and the thing that was doing the work stays right where it is.
How the autonomy is done
Six mechanisms, and no secret ingredient.
None of these is exotic. What is unusual is building the routine half of a managed service out of them first, before anybody is hired to do it by hand — because the moment a step depends on a person watching a screen, it inherits that person's working hours.
- Reviewable. Every change to your environment arrives as a pull request, with a diff and a name attached.
- Reproducible. The environment can be rebuilt from its own definition. A backup you have never restored is a hypothesis, not a backup.
- Portable. Standard tools, standard formats. Any competent engineer can pick it up, including one who does not work here.
AI
Triage, classification and remediation that used to need a person reading a screen.
Automation
The response to a known condition is written down once and then it just happens.
Containers and orchestration
Workloads that reschedule themselves rather than waiting for somebody to notice.
CI/CD
Every change tested and shipped the same way, whether it is a feature or a patch.
Infrastructure as code
The environment is a file. It can be reviewed, reverted and rebuilt from nothing.
Monitoring and observability
The system reports its own condition, so nothing depends on a human being awake.
The other half
Security is the same estate
Managed security runs on the same inventory, automation and log. These are the six people ask about first, out of sixteen.
Security Operations Center (SOC) as a Service
Round-the-clock monitoring of your network alerts, 365 days a year, with triage and escalation built in. Automation reads each alert the second it lands, so the watch never depends on who happens to be awake.
Read moreManaged Detection & Response (MDR)
Active threat hunting through your endpoint data for the intruder no alert caught, and a fast response the moment we find one. The SOC watches what fires. MDR goes looking, with your written permission to act.
Read moreExtended Detection & Response (XDR)
XDR correlates what your endpoints, email, cloud workloads and network each see, so signals that look harmless alone get read together. Think of it as the layer above EDR, joining its dots to everyone else’s.
Read moreEndpoint Detection & Response (EDR)
Continuous monitoring of every laptop, desktop and server for behavior that looks like an attack, whether anyone’s seen that particular malware before or not. It’s the sensor the rest of your security runs on.
Read moreManaged SIEM
We set up your SIEM, aggregate the logs that matter into it, and analyze them in real time. Most SIEM projects fail as plumbing long before they fail as security, so the plumbing is where we start.
Read moreVulnerability Management
Regular scans of your systems and networks, then the bit most programs skip, which is patching what they found. We rank flaws by what an attacker can actually reach, not by the color the scanner painted them.
Read more
The obvious questions
They come up on nearly every first call, so here they are.
Is there somebody to call?
Yes. There’s also a fair chance that by the time you’d have called, the thing you were calling about has already been handled and the record is waiting for you. That’s the point of doing the routine half in software. It isn’t there to remove the person. It’s there to make sure the person is free when you need one.
What happens when something new breaks?
It becomes engineering work. We investigate, we fix it, and then we encode the response so the second time is a known condition handled automatically. That’s how the automation grows, and why a client who’s been with us two years has more of it than one who joined last month.
Who decides what the automation is allowed to do?
You do, with us, during onboarding. Which actions run on their own, at what threshold, on which systems, and which ones stop and ask first. It’s all written down as configuration in version control, so changing it is a reviewable change rather than a conversation somebody half-remembers.
Do you come on site?
Yes. Routine visits cover Denver Metro to Colorado Springs, scheduled or when something needs hands. Anywhere else, we’ll come by arrangement and quote the travel before anything’s booked. Most managed IT happens remotely anyway, and we work with clients worldwide.
How is it priced?
Every quote is custom, which is why you won’t find a price list or a package here. Work can be one-off or recurring, and ongoing management is billed monthly or annually. Tell us what you run and we’ll come back with a number written for it.
Do you use AI in this?
Heavily, on our side of the line. It triages, correlates and drafts the response, while an engineer owns the policy behind it and answers for the outcome. Everything it does lands in the same log as everything else, so “the AI did it” is never an explanation you’ll get from us.
Tell us what you're trying to build
Or what you're trying to get off. Either way, the first conversation is about what the thing has to do.
Write to us and a person reads it. You'll get a straight answer about whether this is work we should be doing, and a quote written for you if it is.
- What we arePlan, create, launch, maintain
- What we areSentrello Premier Partner
- What we areEvery quote written for you